How to get and renew your e-Devlet password
Short answer
You get an e-Devlet password in person at a PTT branch with an ID document. If you forgot it, reset it with “Forgot my password” on e-Devlet Kapısı (Turkey's e-Government Gateway) or get a new one from PTT.
e-Devlet Kapısı (the e-Government Gateway) gives you access to public services online from a single point. To log in for the first time you need an e-Devlet password that verifies your identity. This article explains how to get the password, how to renew it if you forget it, and how to keep your account safe.
How do you get an e-Devlet password?
The first password is issued through an in-person application because your identity must be verified. Passwords are distributed at PTT branches.
- Prepare your IDApply with a valid photo ID such as a national ID card, old-style ID, passport or driver's licence.
- Go to a PTT branchVisit any PTT branch that handles password issuance and say you want an e-Devlet password.
- Receive your passwordLog in to e-Devlet Kapısı with your T.C. ID number and the temporary password you were given.
- Change your passwordAt first login the system asks you to set a new password. Choose a unique one that is hard to guess.
How do you renew your password?
If you forgot your password or want to change it, you can use the following routes.
- Forgot my password: Use this option on the login screen to verify yourself via your registered mobile phone or e-mail and set a new password.
- Reset via alternative login: Log in with e-signature, mobile signature, the T.C. ID card or internet banking, then change your password under Settings.
- PTT branch: If other methods do not work, go to PTT with your ID and get a new password.
Login methods other than a password
Besides a password, e-Devlet Kapısı allows login with e-signature, mobile signature, the T.C. ID card and internet banking of partner banks. Availability may change over time; see the current list on the login screen.
Security tips
- Never share your password; public institutions do not ask for it by phone or message.
- Do not reuse a password from other sites.
- Enable two-step verification.
- Make sure you are on the official e-Devlet Kapısı address and beware of fake sites.
- Log out when you finish on shared computers.
Frequently asked questions
Can I get the password online?
The first password requires an in-person PTT application. However, you may be able to log in and set a password using mobile signature, e-signature, the ID card or the verification of some banks.
Can someone get a password on my behalf?
The password is personal and requires identity verification. Confirm with PTT whether a proxy can act for you.
My account is locked. What should I do?
After several failed attempts, login may be restricted temporarily. Wait a while and try “Forgot my password”, or apply to PTT.
What if my password was stolen?
Change it immediately, review your session and access records, and report the suspicious activity through e-Devlet Kapısı support channels.
Source: e-Devlet Kapısı
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